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Home / Technologies / Chatwoot vs Facebook Customer Chat

Chatwoot vs Facebook Customer Chat: who uses which

Facebook Customer Chat is on more sites: 90,345 against 6,388 for Chatwoot, about 14.1 times as many. Here's how they compare across the websites we've indexed, and where each one does best.

Where each one is used

DomainChatwootFacebook Customer Chat
.com on .com2,80038,607
.vn on .vn567,832
.pl in Poland464,442
.uk in the UK922,414
.my on .my112,179
.au in Australia682,054
.org on .org1471,703
.net on .net1821,623

29 sites run both at once.

Questions

Which is more popular, Chatwoot or Facebook Customer Chat?

Facebook Customer Chat is on more sites: 90,345 against 6,388 for Chatwoot, about 14.1 times as many, across the sites StackGrep has indexed.

Do sites use Chatwoot and Facebook Customer Chat together?

29 sites load both. That's often a switch in progress, or two teams picking different tools.

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