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Live chat and help desk market share, 2026

Joinchat leads the live chat and help desk tools we track: it's on 16% of the 1,045,703 websites that run any of them. Click to Chat (WhatsApp) is second with 15%.

1,045,703websites run one or more

Joinchatthe most used

66tools tracked

#	Tool	Websites	Share
1	Joinchat	169,993	16%	Alternatives
2	Click to Chat (WhatsApp)	156,525	15%	Alternatives
3	tawk.to	138,223	13%	Alternatives
4	Shopify Inbox	96,077	9%	Alternatives
5	Facebook Customer Chat	90,345	9%	Alternatives
6	JivoChat	71,999	7%	Alternatives
7	Zendesk	47,062	5%	Alternatives
8	Tidio	46,374	4%	Alternatives
9	LiveChat	43,952	4%	Alternatives
10	Zoho SalesIQ	28,780	3%	Alternatives
11	Intercom	27,425	3%	Alternatives
12	Smartsupp	21,823	2%	Alternatives
13	Crisp	21,623	2%	Alternatives
14	Gorgias	11,177	1%	Alternatives
15	Help Scout Beacon	10,434	1.0%	Alternatives
16	Chatbase	8,960	0.9%	Alternatives
17	Drift	8,728	0.8%	Alternatives
18	Chaport	6,727	0.6%	Alternatives
19	Chatwoot	6,388	0.6%	Alternatives
20	Chatra	6,119	0.6%	Alternatives
21	Pure Chat	5,282	0.5%	Alternatives
22	Olark	4,539	0.4%	Alternatives
23	ManyChat	3,869	0.4%	Alternatives
24	Freshdesk	3,379	0.3%	Alternatives
25	Provide Support	3,021	0.3%	Alternatives
26	LiveAgent	2,981	0.3%	Alternatives
27	Botpress	2,601	0.2%	Alternatives
28	Userlike	2,362	0.2%	Alternatives
29	Re:amaze	2,231	0.2%	Alternatives
30	Voiceflow	2,132	0.2%	Alternatives
31	Landbot	1,355	0.1%	Alternatives
32	Comm100	1,336	0.1%	Alternatives
33	Genesys Cloud Messenger	1,307	0.1%	Alternatives
34	Front Chat	1,201	0.1%	Alternatives
35	Trengo	1,040	0.1%	Alternatives
36	Dialogflow Messenger	995	0.1%	Alternatives
37	SnapEngage	988	0.1%	Alternatives
38	Zoho Desk ASAP	823	0.1%	Alternatives
39	LivePerson	818	0.1%	Alternatives
40	GetButton (WhatsApp chat)	796	0.1%	Alternatives
41	HelpCrunch	769	0.1%	Alternatives
42	respond.io	699	0.1%	Alternatives
43	LiveHelpNow	670	0.1%	Alternatives
44	Microsoft Bot Framework Web Chat	580	0.1%	Alternatives
45	Glia	511	0.0%	Alternatives
46	Ada	465	0.0%	Alternatives
47	NICE CXone	446	0.0%	Alternatives
48	Helpjuice	394	0.0%	Alternatives
49	Document360	393	0.0%	Alternatives
50	Sunshine Conversations (Smooch)	349	0.0%	Alternatives
51	Gladly	294	0.0%	Alternatives
52	Tiledesk	274	0.0%	Alternatives
53	HelpDocs	271	0.0%	Alternatives
54	Yellow.ai	245	0.0%	Alternatives
55	Dixa	180	0.0%	Alternatives
56	Customerly	154	0.0%	Alternatives
57	Botsonic	147	0.0%	Alternatives
58	Chatlio	138	0.0%	Alternatives
59	HubSpot Chat	121	0.0%	Alternatives
60	Kommunicate	106	0.0%	Alternatives
61	Forethought	74	0.0%	Alternatives
62	Twilio Flex Webchat	49	0.0%	Alternatives
63	Helpshift	43	0.0%	Alternatives
64	Inbenta	28	0.0%	Alternatives
65	Gist	7	0.0%	Alternatives
66	Tars	5	0.0%	Alternatives

Share: of the websites running any of these tools. From the homepage code of the 35,687,212 sites in StackGrep's latest crawl.

The leader in each country

Domain	Most used	Websites
.comon .com	Joinchat	82,053	15% of installs
.dein Germany	Click to Chat (WhatsApp)	3,079	18% of installs
.orgon .org	tawk.to	2,581	14% of installs
.ruon .ru	JivoChat	43,877	91% of installs
.ukin the UK	tawk.to	6,662	23% of installs
.neton .net	tawk.to	3,664	18% of installs
.frin France	Facebook Customer Chat	1,410	13% of installs
.nlin the Netherlands	Joinchat	3,518	25% of installs
.jpin Japan	Help Scout Beacon	1,589	51% of installs
.itin Italy	Click to Chat (WhatsApp)	8,452	37% of installs
.plin Poland	Facebook Customer Chat	4,442	42% of installs
.brin Brazil	Joinchat	16,519	49% of installs

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Questions

What is the most used of the live chat and help desk tools?

Joinchat, on 169,993 websites in our index (16% of the sites that run any of the 66 we track).

How is market share measured here?

By websites: we read the homepage code of every site in our crawl and count the sites that load each tool. A site that runs two counts for both, so the shares can add up to more than 100%. It's a count of sites, not of revenue or orders.

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